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[NOTE: This sample is drafted as a generic news story. Use this format, but make your story as specific as possible. All information in italics should be filled in to localize the story for your community.]

Product: Sample News Story
Co-op Type: Consumer Co-ops
Use: Run in Internal Member Newsletters, Newspapers, Magazines
Audience: Members

National Survey Shows Consumers Trust, Prefer Co-ops

October is National Cooperative Month, and as cooperatives across the country celebrate their contributions to our nation’s economy, America’s consumer-owned co-ops have something new to trumpet.

A recent national survey of 2,031 adult Americans, released during press conference on October 1, found that two-thirds of consumers believe businesses that are owned and governed by their customers (as co-ops are) and have consumers on their boards of directors (as co-ops do) are more trustworthy than other types of businesses. A majority also said companies that are locally owned and controlled and allow customers to democratically elect the board of directors are more trustworthy.

The survey was conducted during a time of rising public distrust of corporate America. In response to high-profile accounting scandals, many publicly traded corporations are being required to implement new accountability practices that address lax governance processes. And the Securities and Exchange Commission also is considering requiring corporations to give shareholders a greater voice in board elections.

Meanwhile, consumers express a greater preference for the significantly more democratic governance practices of cooperatives. Consumer co-ops include credit unions, childcare co-ops, rural and urban electric and telephone co-ops, retail food co-ops, mutual insurance companies, housing cooperatives, and many others. Like [insert name of your co-op], all consumer co-ops are owned by their members—the people who use their services or buy their goods.

“It’s clear that consumers want to do business with companies they can trust,” said [co-op CEO first and last name], reacting to the new survey results. “In the co-op world, we’ve known for a long time that member ownership and control is the most accountable business structure. And at [insert co-op name], we’re committed to our members, to our community, and to our co-op principles—the most important of which is member ownership and control.”

Consumers Rate Co-ops Higher than Publicly Traded Corporations

Survey respondents were given nine positive business attributes and asked if they agreed or disagreed whether each attribute described co-ops and investor-owned corporations

More than two-thirds of Americans agreed that consumer-owned co-ops are ethically governed, while just 45 percent said the same of publicly traded corporations. More than 75 percent agreed that these co-ops run their businesses in a trustworthy manner compared to just 53 percent for publicly traded firms.

Asked whether consumer co-ops have the best interests of consumers in mind when conducting business, 77 percent of Americans agreed they did. Fewer than half said the same of investor-owned counterparts. Co-ops also outscored publicly traded corporations by wide margins on questions of value, quality, price, and commitment to their communities.

Co-op Awareness Needs to be Raised

“Regardless of how you measure it—in terms of cost savings, value or satisfaction—consumers can get more for their money at cooperatives,” said Paul Hazen, National Cooperative Business Association President and CEO [or insert co-op spokesperson for your industry co-op association], who joined other national co-op association leaders and the Consumer Federation of America in releasing the survey results during the October 1 press conference.

“The challenge is in raising consumer awareness of and access to cooperatives,” Hazen [or appropriate spokesperson]said. He and the coalition of cooperative organizations urged state and federal consumer bureaus to include information about cooperatives on their consumer-targeted web sites and pushed federal and state governments to make more resources available to help develop new cooperatives.

According to the Credit Union National Association (CUNA), the average credit union household saves $149 per year by belonging to a credit union rather than a bank or a thrift. In housing, University of Minnesota research found that owners of cooperative housing save $16 per unit per month in operating costs compared to a similar rental unit. And retail consumer co-op members receive savings through member discounts at the register or through end-of-year dividends. Members of other cooperatives also receive end-of-year dividends, sometimes called patronage refunds.

Consumer Preference for Cooperatives

Asked whether they would be more or less likely to buy products or services from a business if they knew it to be a cooperative:

  • 73% were more likely to buy products from a food cooperative
  • 71% were more likely to use a credit union
  • 69% were more likely to patronize independent, local businesses that belonged to a buying co-op
  • 69% were more likely to purchase food produced by a farmer-owned cooperative
  • 67% were more likely to buy electricity and telecommunications from a local utility co-op
  • 56% were more likely to use day care services provided by a parent-owned co-op
  • 55% were more likely to prefer health care services offered by a consumer-owned provider
  • 51% were more likely to hold policies with a mutual insurance company

Methodology/Sponsorship

The survey was conducted by Opinion Research Corporation, a Princeton, N.J. polling company, during July 24-28, 2003. At a 95 percent confidence level, the maximum expected error is plus or minus two percent. The survey was sponsored by a coalition including CUNA, the National Assn. of Federal Credit Unions, the National Cooperative Bank, the National Cooperative Business Assn., the National Milk Producers Assn., the National Rural Electric Cooperative Assn., the National Rural Telecommunications Cooperative, the National Rural Utilities Cooperative Finance Corporation, and the National Telecommunications Cooperative Assn.

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